Service Manager (Plumbing)

Service Manager (Plumbing)
Smyrna, GA

Are you a Manager with at least 3 years of experience in the plumbing industry? Are you a servant leader and really care about your employees? Do you want to experience career growth? If so, then you are in luck! 

We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians, and successfully lead a great group of employees. 

What We Offer: 

• Unlimited Growth Opportunity 
• Top pay with incentives and bonus potential! $85k - $90k Base + Bonus
• Employee & Family Health, Dental & Vision Insurance options 
• Life Insurance Policy 
• Paid Time Off & Paid Holidays 
• 401(k) Retirement Plan  
• Flexible Spending Plan, HSA 
• Paid weekly 
• Fantastic company culture! 

What You'll Do:

• Effectively hire, coach and train technicians to maximize sales and customer service opportunities
• Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
• Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
• Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
• Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
• Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
• Assess and adjust manpower allocation daily in relation to customer demands and business needs   
• Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
• Verify inventory and that trucks have been restocked
• Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
• Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service

Requirements:

• Minimum of 3 years proven management experience in the plumbing service industry
• Technical plumbing knowledge, licensed plumber preferred
• Experience with Service Titan, preferred 
• A history of demonstrating excellence in team development, sales/operations, and customer service
• Strong organizational skills with close attention to detail; ability to multitask and prioritize
• Strong computer skills
• Ability to lead a technical team by providing leadership and mentorship
• Excellent interpersonal and communication skills
• Good understanding of inventory management and logistics
• Team player with a positive attitude
• Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check

If you are looking for an opportunity to grow yourself & contribute to company growth - consider working for our team today. Apply NOW! 

We are an Equal Opportunity Employer