Hunter Recruitment Advisors
Residential HVAC and Plumbing Manager
Tallahassee, FL - Full Time
Are you a natural-born leader? Have a passion for plumbing and excel in sales? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!
Hunter Recruitment Advisors (HRA), an RPO and Recruitment Marketing Company, is seeking a talented Service Manager in the Southern GA/Tallahassee, FL area. This position will be onsite and reporting to one of our reputable business Owners. In this role, you will be an integral aspect of the team.
The full-time Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will have to be revenue-driven, able to manage to KPI’s, create and follow processes, and have the capacity to hold others accountable.
We Offer:
- $60,000 (Depending on skills and experience) with generous bonus potential!
- 100% medical coverage and Dental insurance
- Company uniform
- Flexible PTO plan (vacation, personal, and sick leave)
- 401K with a match
- Life Insurance
- Training and advancement opportunities
What You’ll Do:
- Manage day-to-day activities to ensure the success of the field technicians
- Create and implement company processes and procedures for the service department
- Effectively hire, coach, and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
- Optimize employee development through; routine ride-alongs, one-on-one meetings with employees, weekly trainings on soft and technical skills
- Work with other company/department leaders in driving sales and profitability
- Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
- Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
- Review invoices daily and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
- Attend daily meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same-day service
- Ensure that fieldwork is performed in a safe, clean, timely, and orderly manner
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Inspect trucks and uniforms, verify inventory, assessing condition, and address unacceptable results as needed
- Continue to build and maintain a positive and successful team-oriented environment
What Makes You Great!
- You have a minimum of 5 years of proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others
- You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service
- Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills, experience with Service Titan preferred
- Excellent active listening, interpersonal, and communication skills
- Your ability to build and foster relationships
- Good understanding of inventory management and logistics
- You’re a reliable team player with a positive attitude
- Must have a valid driver’s license, clean driving record, and the ability to pass a drug test and background check
If you’re ready to be a part of our team, apply today!
We are an Equal Opportunity Employer
